Before Production Starts
If a fixed-price order is canceled before production begins, a partial or full refund may be issued depending on whether strategic planning has already started.
Legal
Refund Policy
SEENERA aims to keep international payment expectations clear and transparent from the beginning of every engagement.
After Work Has Started
Once production, research, editing, or design execution begins, refunds are limited because service time and creative labor have already been allocated.
Custom Milestones
For milestone-based work, payments apply to the specific production phase covered by that milestone and are generally non-refundable once the phase starts.